Description
Social Pri.me understands the value of each and every client. We have a large in-house team of 30+ Customer Support Specialists providing sales, technical and customer service via email, chat, and voice to clients in different industries. Since 2010 we have been extending and improving our client support services to offer our customers flexible 24/7 client support solutions for businesses of any scale.
INBOUND & OUTBOUND CALLS
All our Client Support Specialists speak fluent English on a native level and are able to process all types of calls including inbound and outbound requests. You can count on us in:
– Answering incoming phone calls 24/7 based on a provided script
– Call follow up with the clients and warm leads
– Processing cold calls
– Doing outcoming phone calls to existing leads and clients
– Providing recordings of every phone conversation
EMAIL SUPPORT
Our knowledgeable Client Support Experts can process over thousands of tickets daily according to the defined service level agreement. Our email support services include:
– Answering incoming requests within SLA Classification
– Escalation of clients issues
– Writing email follow-ups within the defined period
– Analysis of common responses and templates setup
– Cold emailing with custom templates and subjects
LIVE CHAT
Live Chat is a must feature for any eCommerce and business website. Our team knows how to get more benefit from live conversations on a website. Our Live Chat support services cover:
– Help with Live Chat provider selection and installation on a website
– 24/7 online answering of all incoming chat inquiries
– Full chat transcripts sent to you directly via email
– Email follow up with every client coming initially to Live Chat Setup of custom triggers (chat pop-ups) specific for every page on the website
Interested in a free trial? Send us an email at connect@socialpri.me and one of our representatives will get back to you.
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